Production Policy
Defined as but not limited to “Made-to-Order”, “Custom” and “Special Order” products. Other products subject to production times will be specified by our team.
ALL Made-To-Order / CUSTOM MADE Products are NONE RETURNABLE & are a FINAL SALE.
We proudly offer the service to our clients to place single or multiple pair production orders on most out of stock or discontinued products.
No cancellations or modifications can be made after the client has confirmed the order or if the order has been automatically confirmed. If we do not receive confirmation from the client within 48 hours from production status notification the order will automatically confirm and proceed into production. Production times are stated in the product description, by ordering such a product you agree to and understand the implications of such an order. Payment must be made in full prior to the item's production in order for any production order to proceed. There are no return or exchange options on custom, made-to-order, or special order products. All such products are a final sale, the service is provided at the date confirmation is received from the client. Please note all given time estimates for production orders are ONLY ESTIMATES and may be subject to change due to unforeseen factors. We thank you for your understanding of this in advance.
All Ambrogio products (excluding style numbers beginning in “AMBS”) will need to be produced. Production estimate is 30 days for all Ambrogio products to complete. Please note this is only an estimate and there may be delays or changes to this estimate. (Some products may be subject to longer production times, such products will have production time specified in product description). Handmade in Spain.
ALL Ambrogio Made-To-Order Products are NONE RETURNABLE & are a FINAL SALE.
All Paul Parkman products will need to be produced. Production estimate is 2-3 weeks for all Paul Parkman products to complete. Please note this is only an estimate and there may be delays or changes to this estimate. Handmade in Turkey.
All products labeled “(SPECIAL ORDER)” or style numbers beginning with “MAO” need to be produced (or if specified). Base production estimate is 60-90 days for all Mauri products to complete. Please note this is only an estimate and there may be delays or changes to this estimate. Handmade in Italy.
ALL MAURI Made-To-Order Products are NONE RETURNABLE & are a FINAL SALE.
All Maglieriapelle products will need to be produced. Production estimate is 2-3 weeks for all Maglieriapelle products to complete. Please note this is only an estimate and there may be delays or changes to this estimate. Handmade in Turkey.
All New Rock products (excluding "NRS" products) will need to be produced. Production estimate is 45-75 days for all New Rock products to complete. Please note this is only an estimate and there may be delays or changes to this estimate. Made in Spain.
ALL NEW ROCK Made-To-Order Products are NONE RETURNABLE & are a FINAL SALE.
Most Jose Real products will need to be produced. Production estimate is 60 days for all Jose Real products to complete. Please note this is only an estimate and there may be delays or changes to this estimate. Handmade in Italy and Spain.
ALL JOSE REAL Made-To-Order Products are NONE RETURNABLE & are a FINAL SALE.
Most Mister products will need to be produced. Production estimate is 30 days for all Mister products to complete. Please note this is only an estimate and there may be delays or changes to this estimate. Handmade in Spain.
ALL MISTER Made-To-Order Products are NONE RETURNABLE & are a FINAL SALE.
NOTICE: We do not recommend proceeding with a production order if you have a requirement for when to receive a product/products. Generally estimates provided are met to the exact day, or within several weeks from that date. Although it is possible for delays to be up to a month, and in rare circumstances, several months. Our team will provide you with the most accurate ETAs possible throughout the process, but note that these are solely estimates and in no circumstance are guaranteed delivery or availability dates.